Privacy Policy

1. Who We Are

Kelsey Hawley Tech is a sole proprietor technology services business based in Oakdale, California, providing IT support and web design services to clients in the Stanislaus County area. The owner and sole operator is Kelsey Hawley.

2. What Information We Collect

When you contact us through our website or engage us for services, we may collect:

Your name
Email address
Phone number
Business name and address (for business clients)
Details of your inquiry or service request

We do not collect payment information through our website. Payment details are handled through separate, secure channels.

3. How We Use Your Information

Information you provide is used solely to:

Respond to your inquiry
Schedule and deliver services you have requested
Send invoices and communicate about your account
Contact you by phone, email, or — if you have given explicit consent — text message (SMS/MMS)

We do not sell, share, or transfer your personal information to third parties for marketing purposes.

4. Text Messaging (SMS/MMS)

If you have opted in to receive text messages — either by checking the consent box on our contact form or by initialing the SMS consent section of our service agreement — messages will be sent from (209) 886-4699.

Messages may include appointment reminders, service updates, project status notifications, invoices, and scheduling coordination.

Message frequency varies based on project activity. Standard message and data rates may apply.

For assistance: reply HELP to any message.

Implicit consent via inbound message: If you initiate contact with Kelsey Hawley Tech by sending a text message to (209) 886-4699, you consent to receive text message replies related to your inquiry and any resulting service engagement. This includes appointment reminders, service updates, scheduling coordination, and invoices directly related to services requested. If you would like to opt out of further text communication at any point, reply STOP to any message.

To opt out: reply STOP to any message, or email us at kelsey@kelseyhawley.tech. We will honor opt-out requests promptly. Phone and email communication will continue unless you request otherwise.

Consent to receive text messages is not a condition of receiving services from Kelsey Hawley Tech.

5. Data Retention

We retain contact and project information only as long as necessary to deliver services or as required for standard business recordkeeping. We do not maintain marketing lists or databases of client information beyond active and recently completed engagements.

6. Third-Party Services

Our operations rely on the following third-party services, each governed by their own privacy policies:

Netlify — used for website hosting and to process contact form submissions
Google Workspace — used for email and document management
Zoom Phone — used for business phone and SMS communications
Wave — used for invoicing
Google Analytics — used to understand general site traffic in aggregate

None of these services receive your personal information beyond what is necessary for the purpose described above.

7. Your Choices

You may request that we delete your contact information at any time by emailing kelsey@kelseyhawley.tech. We will honor such requests promptly, subject to any legal or contractual obligations to retain certain records.

8. California Residents

Kelsey Hawley Tech does not meet the revenue or data volume thresholds that trigger formal obligations under the California Consumer Privacy Act (CCPA/CPRA). However, we are committed to handling your information responsibly and will honor reasonable access or deletion requests regardless of legal obligation.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after any update constitutes acceptance of the revised policy.